Refund policy

14-day refund requests

You may request a full refund for a MYCAM digital-access purchase within 14 calendar days of the initial purchase or each automatic renewal charge. Contact us using the address below with your order reference, payment provider and purchase date. An explanation can help us resolve a problem but is not required for a request within this window.

This policy covers MYCAM digital access and activation keys. Physical devices and separately supplied third-party products are outside this digital-access policy; any separate sale must show its own terms before payment.

How to request help or a refund

1. Email willizbruce@outlook.com with the subject “MYCAM refund request”.
2. Include the order or transaction ID, purchase date and payment method. If reporting a fault, include your MYCAM version and device model if available.
3. For a purchase processed by FastSpring, you can also contact FastSpring buyer support with your order details. FastSpring processes refunds for its transactions under the applicable buyer terms. FastSpring checkout is awaiting activation.

Do not publish payment records, support codes or activation keys in public GitHub issues. Never send card numbers, passwords or wallet private keys.

Cancel a monthly subscription

To stop future FastSpring charges, open Manage Your Orders in your receipt, sign in using the purchase email and cancel automatic renewal for your subscription before the next billing date. Email willizbruce@outlook.com if you need help.

Cancellation lets you keep access until the end of the paid period unless the payment is refunded or access is revoked under our terms. It does not automatically refund a charge already made. Request a refund separately within the window above, or where your consumer rights apply. A refund request alone does not cancel future renewals; tell us if you also want to cancel, or cancel in the portal. Uninstalling MYCAM does not cancel billing.

Faulty, duplicate or undelivered purchases

If access was not delivered, you were charged twice, or MYCAM does not work as described, contact us even if more than 14 days have passed. We will investigate and provide the remedy required by applicable law, which may include a fix or refund. If payment is still processing, use Check payment in the app and contact support before making another purchase.

What happens after a refund

Refunds are processed through the original payment provider using the original payment method where supported. Processing times depend on the provider and your bank or wallet. For cryptocurrency transactions, provider conversion rules and non-recoverable network fees can affect the amount received; any applicable deduction must be disclosed and lawful.

Refunded access and associated activation keys may be disabled. Where a key was transferred, the refunded entitlement may also stop working on the receiving device. A refund does not create additional access time.

Your consumer rights remain

This policy is additional to any mandatory consumer rights. It does not remove rights for faulty, misdescribed or undelivered digital content, or any applicable cancellation rights. Merely installing or opening MYCAM does not itself constitute a blanket waiver of those rights.